Refund and Returns Policy

This Refund and Refund Policy (“Policy”) governs the cancellation of orders and refund process for purchases made through the giftin3d.com website related to 3D printed e-commerce products. By placing an order through our website, you agree to abide by this Policy.

1. Order Cancellation

You may cancel your order for a full refund within 4 hours of placing the order. To cancel an order, please contact our customer support team at support@giftin3d.com with your order details.

2. Return Eligibility

Refunds may be issued under the following circumstances:

Cancellation: Orders canceled within the specified timeframe are eligible for a full refund.
Defective Products: If you receive a defective or damaged product, you may be eligible for a refund or replacement. Please contact our customer support team along with substantial proof of product being received defective within 2 days of receiving the product to initiate a refund or replacement request.
Non-Delivery: If your order is not delivered within the estimated delivery time frame and cannot be located, you may be eligible for a refund.

3. Refund Process

Refunds will be processed within 3 business days of approval. The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Items

Certain items may not be eligible for a refund, including:
Customized or personalized products.
Products that have been used, altered, or damaged after delivery.

5. Return

If you are returning a product for a refund or replacement due to defect or damage, we will provide instructions for return shipping. Return shipping costs may be covered by giftin3d.com or the customer, depending on the circumstances.

6. Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at support@giftin3d.com.